Shipping Policy

We want your order to arrive safely and on time. This Shipping Policy explains how we process, ship, and deliver orders worldwide.

1. Order Processing

Orders are processed within 1–3 business days after being placed.
Order cut-off time: 6:00 PM (PST).
During processing, items are prepared and packaged.
If delays occur, we will contact you with updates.

2. Shipping Times

Domestic (USA): 3–6 business days (estimated).
International: 10–20 business days (estimated).

⚠️ Delivery times may vary due to customs clearance, carrier delays, or factors outside our control.

3. Shipping Fees

United States: Free shipping on all orders.
International Orders: Flat shipping rate of $9.99.
Shipping fees are subject to change; updates will always be reflected on our website before checkout.

4. Shipping Locations

We ship orders worldwide from the United States.
Customers are responsible for any import duties, customs fees, or local taxes charged by their country.

5. Business Days

Business days are Monday through Saturday, excluding public holidays.
Orders placed on Sundays or holidays will be processed the next business day.

6. Delivery Issues

If you experience delivery problems, please contact us at support@ceteda.com.
We will coordinate with the carrier to resolve the issue promptly.

7. Order Tracking

All orders include tracking information.
Once shipped, you will receive an email with your tracking number and instructions to monitor your delivery.

8. Lost or Damaged Packages

Damaged packages: Contact us immediately. We will work with the carrier to provide a replacement when appropriate.
Lost packages: Notify us, and we will investigate with the carrier to locate your package or arrange a resolution.

9. Contact Us

For shipping inquiries or order assistance, reach us at:

Email: support@ceteda.com
Working Hours: 8:00 AM – 6:00 PM (Monday–Saturday)
Address: 1461 Pine St Apt 208, San Francisco, CA 94109, United States