Return & Refund Policy

We want you to be fully satisfied with your purchase. This Returns & Refund Policy explains when and how you can return items purchased from Ceteda.

1. Return Eligibility

  • You may request a return within 28 days of receiving your order.
  • Items must be:
    • In their original condition
    • Unused
    • In original packaging with all included accessories
  • Returns that do not meet these conditions may be declined.

2. How to Start a Return

  • Contact us at support@ceteda.com within 28 days of receiving your order.
  • We will provide a Return Authorization Number (RAN) and return instructions.
  • Packages returned without authorization may not be accepted.

3. Refund Process

  • Once we receive and inspect your return, we will process your refund.
  • Refunds are issued to your original payment method within 4–7 business days.
  • Original shipping fees are non-refundable.

4. Exchanges

  • We do not currently offer direct product exchanges.
  • To receive a different item, please place a new order after your refund has been processed.

5. Damaged or Defective Items

  • If your item arrives damaged or defective, contact us immediately at support@ceteda.com.
  • We may request photos to help us resolve the issue quickly.
  • A replacement or refund will be provided at no extra cost.

6. Order Cancellation

  • Orders may be canceled before shipment.
  • If your order has already shipped, please follow the return process above.

7. Non-Returnable Items

Some items are non-returnable for health, hygiene, or safety reasons. Any such restrictions will be clearly stated on the product page before purchase.

8. Contact Us

For questions about returns or refunds, please contact:

Email: support@ceteda.com
Working Hours: 8:00 AM – 6:00 PM (Monday–Saturday)
Address: 1461 Pine St Apt 208, San Francisco, CA 94109, United States

Shopping Cart