Return & Refund Policy

We want you to be satisfied with your purchase. This Return & Refund Policy explains when and how you can return items purchased from Ceteda.

1. Return Eligibility

You may request a return within 28 days of receiving your order.
Items must be returned in their original condition, unused, and with all original packaging.
Returns that do not meet these conditions may be declined.

2. How to Start a Return

Contact our customer service team at [email protected] within 28 days.
We will issue a Return Authorization Number (RAN) and provide return instructions.
Packages returned without authorization may not be accepted.

3. Refund Process

Once we receive and inspect your returned item, we will process your refund.
Refunds will be issued within 4–7 business days to your original payment method.
Original shipping fees are non-refundable.
If you paid international customs duties or taxes, those fees are non-refundable as they are collected by your local authorities.

4. Exchanges

At this time, we do not offer direct product exchanges.
If you need a different item, please place a new order after your refund is processed.

5. Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately at [email protected].
We may request photos of the item to help resolve the issue quickly.
A replacement or refund will be arranged at no additional cost to you.

6. Order Cancellation

Orders may be canceled before shipping.
If your order has already shipped, you will need to follow the return process.

7. Non-Returnable Items

For health, hygiene, or safety reasons, certain items may not be eligible for return. Any such restrictions will be clearly stated on the product page before purchase.

8. Contact Us

If you have questions about returns or refunds, please contact us:

Email: [email protected]
Working Hours: 8:00 AM – 6:00 PM (Monday–Saturday)
Address: 1461 Pine St Apt 208, San Francisco, CA 94109, United States