Return & Refund Policy

Effective Date: [Insert Date]

1. Order Cancellation Policy

Orders cannot be canceled once they have entered production due to the nature of custom-made products.
Production typically begins within 12 hours of order submission. Requests for changes or cancellations after this period may not be accommodated.

2. Address Change Policy

Customers can update their shipping address within 3 days of order submission or before the order enters production.
Orders stuck due to an address issue will be canceled if no changes are made within 3 days of order submission.

3. Lost in Transit

An order is considered “lost in transit” if it does not arrive at the shipping address within the maximum shipping timeframes.
Claims for lost-in-transit orders must be submitted within 60 days from the order date. Claims submitted after this period will not be processed.

4. Reprint & Refund Policy

4.1. Cases Eligible for Reprint or Refund

Customers may request a reprint or refund under the following circumstances:

Manufacturing Defect: The product has a production-related defect.
Damage During Transit: The product is damaged upon delivery.
Wrong Product Delivered: The received item does not match the order.
Lost in Transit: The package is confirmed lost and exceeds standard shipping timeframes.

Return Request Process:

Submit a request within 14 business days of receiving the product.
Provide clear photo evidence of the issue (e.g., damaged item, shipping label).
Return shipping costs are the responsibility of the customer. Return instructions will be provided via email.
Refunds may take 5-10 business days to process after approval.

4.2. Cases Not Eligible for Reprint or Refund

Dissatisfaction with the product due to personal preference.
Incorrect size selection during the ordering process.
Orders within the specified production and shipping timelines.
Orders lost due to incorrect recipient address or failed delivery attempts.
Delivered packages where the tracking status indicates successful delivery.

4.3. Photo Requirements

For reprint or refund requests, the following photos are required:

For Apparel: Entire garment with design visible, damaged areas, and neck label (if applicable).
For Wall Art: Entire product, backside, and damaged area with design in view.
For Other Products: Entire product, damaged areas, and optional shipping label.

5. Returns Policy

Returns are not accepted unless explicitly approved for eligible cases (e.g., wrong or damaged products).
Refunds are not issued for returned orders; only reprints or replacements are offered, depending on vendor availability.

6. Exchange Policy

Exchanges are not available due to the customized nature of print-on-demand products and the absence of inventory.

7. Substitution Policy

If a product is out of stock, a like-for-like substitution will be made, ensuring equal or higher quality and matching size/color.
If a suitable substitute is unavailable, the order will be canceled, and a refund will be issued.
Refunds or replacements for substituted products will not be provided if the substitution meets quality criteria.

8. Special Requests Policy

8.1. Bulk Discount Policy

Bulk discounts are not offered for product or shipping costs. Bulk orders are shipped in a single box or consolidated into multiple boxes based on size.

8.2. Custom Packaging Policy

Custom packaging or inserts are not available due to vendor processing constraints and order volumes.

9. How to File a Claim

To request a refund, reprint, or resolve any issue, customers must:

Submit a request within 14 business days of receiving the product or tracking status update.
Provide all required information, including photos and descriptions of the issue.
Contact us via our support system at [email protected].

10. Additional Notes

Discrepancies in product size of up to 2 inches for apparel and minor variances in other products are considered acceptable and do not qualify for refunds.
Customers are responsible for ensuring accurate order details, including size, color, and shipping address.

This policy ensures compliance with Google Merchant Center guidelines and provides clarity and fairness to all customers. For further inquiries, please contact us at [email protected].