Frequently Asked Questions (FAQs)
We’ve collected some of the most common questions from our customers. If you don’t find your answer here, feel free to reach out to us at [email protected].
1. Orders & Processing
Q: How long does it take to process my order?
A: Orders are processed within 1–3 business days. You will receive a confirmation email once your order has been shipped.
Q: Can I cancel my order?
A: Yes, you can cancel your order if it has not shipped yet. Please contact us immediately at [email protected]. Once your order has shipped, cancellations are no longer possible.
2. Shipping
Q: Do you ship internationally?
A: Yes, we ship worldwide from the United States.
Q: How long does shipping take?
A:
- Domestic (USA): 3–6 business days.
- International: 10–20 business days, depending on customs and carrier delays.
Q: How much is shipping?
A:
- USA: Free shipping.
- International: Flat rate of $9.99.
Q: Will I have to pay customs fees or taxes?
A: Any customs duties or taxes imposed by your local government are your responsibility.
3. Returns & Refunds
Q: What is your return policy?
A: You may return items within 28 days of receiving your order if they are unused and in original packaging.
Q: How do I start a return?
A: Contact us at [email protected]. We will provide a Return Authorization Number (RAN) and return instructions.
Q: How long does it take to get a refund?
A: Refunds are issued within 4–7 business days after we receive and inspect your returned item.
4. Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, JCB, Diners Club, Discover, and PayPal.
Q: What currency are your prices in?
A: All prices are listed in U.S. Dollars (USD). If you shop internationally, your bank may apply conversion fees.
Q: Is my payment information secure?
A: Yes, we use SSL encryption and secure payment gateways to protect your information.
5. Products & Customer Support
Q: Are your products original?
A: Yes, all products listed on our website are genuine and supplied directly by Ceteda.
Q: What if my item is damaged or lost during shipping?
A: Contact us immediately at [email protected]. We will work with our carrier to resolve the issue and arrange a replacement or refund.
Q: How do I contact customer service?
A:
Address: 1461 Pine St Apt 208, San Francisco, CA 94109, United States
Email: [email protected]
Working Hours: 8:00 AM – 6:00 PM (Monday–Saturday)