Frequently Asked Questions

Questions Before You Place Your Order

How much should I pay for shipping?

Shipping costs depend on the destination and the number of items purchased. Below is a general breakdown:

Shipping within the US:
- Custom Apparel:
  $4.99 for the first item + $1.99 for each additional item.
  Hoodies, zip hoodies, sweatshirts, long sleeves: $6.99 for the first item + $2.99 for each additional item.
- All Over Prints Apparel:
  T-shirts, tank-tops: $4.99 for the first item + $2.99 for each additional item.
  Other items: $6.99 for the first item + $4.99 for each additional item.
- Blankets and Hooded Blankets:
  $6.99 for the first item + $4.99 for each additional item.
International Shipping:
- Custom Apparel:
  $6.99 for the first item + $2.99 for each additional item.
  Hoodies and heavier items may incur higher charges.
- All Over Prints Apparel:
  T-shirts, tank-tops: $6.99 for the first item + $2.99 for each additional item.
  Other items: $8.99 for the first item + $4.99 for each additional item.

Note: Shipping costs may vary depending on supplier rates, locations, and special shipping destinations.

How long will it take to ship my order?

Orders typically take 4-7 business days to process and produce before they are shipped. This includes:

1 business day: Order verification and processing.
2-3 business days: Printing and drying.
1 business day: Packaging and labeling.

Delays may occur due to global events, such as holidays or customs processing for international shipments.

What are the sizing specifications of my order?

Each product page includes detailed sizing charts. Please refer to these charts before placing an order to ensure accurate sizing.

What are the product materials?

Product materials vary depending on the type of item. For more information, refer to the product description on the respective product page.

Questions About Order Status and Delivery

What is the status of my order?

To check your order status, use the tracking link provided in your confirmation email. If you have not received tracking information, contact customer support.

Why is my order delayed or past the estimated delivery time?

Delays can occur due to:

High order volumes during holiday seasons.
Customs processing for international orders.
Carrier issues such as sorting delays.

If your order is past the maximum delivery timeframe, please contact customer support for assistance.

Why is there no information when I track my package?

Tracking updates may take up to 48 hours after the carrier scans the shipping label. For international orders, tracking may not update until the package clears customs in the destination country.

Modifying or Changing an Order

How can I modify or cancel my order?

Orders can be modified or canceled within 12 hours after payment is posted. During this time, you can:

Change the size, color, quantity, or shipping address.
Cancel the order entirely.

Requests submitted after 12 hours cannot be guaranteed due to the production process. Contact customer support if you wish to make changes within this timeframe.

Payment Information

What payment methods do you accept?

We accept the following payment methods:

Credit Cards: Visa, American Express, Mastercard, Discover.
Debit Cards: Cards with the Mastercard or Visa logo (prepaid debit cards must be registered for online use).
PayPal: Linked to a personal account or credit/debit card.
Sofort: For European customers in the eurozone.
GiroPay: For customers in Germany shipping within the eurozone.

How secure is my payment?

We use industry-standard encryption to protect your payment information. Your card details are securely transmitted and not stored on our servers.

When is my credit/debit card charged?

Your payment method is charged as soon as the order is submitted and verified.

Returns, Replacements, and Refunds

Can I return or replace my order?

Returns are generally not accepted due to the custom nature of products. However, you may request a replacement or refund for defective or incorrect orders. Refer to our Return & Refund Policy for details.

What should I do if my order is missing items?

If any items are missing, please contact customer support within 14 business days of receiving your package.