Frequently Asked Questions (FAQs)
We’ve gathered the most common questions from our customers. If you don’t see your question here, please contact us at support@ceteda.com.
1. Orders & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB) and PayPal. All payments are processed securely in U.S. dollars (USD).
Q: Will I receive an order confirmation?
A: Yes, once your order is placed, you will receive an email confirmation with your order details.
Q: Can I cancel my order?
A: Orders can be canceled before they are shipped. Once shipped, cancellations are not possible. You may still request a return after delivery (see our [Returns & Refund Policy]).
2. Shipping & Delivery
Q: How long does shipping take?
A:
- Domestic (USA): 3–6 business days
- International: 10–20 business days
Please note, delivery times may vary due to customs or carrier delays.
Q: Do you ship internationally?
A: Yes! We ship worldwide from the United States. International orders may be subject to customs duties or taxes, which are the customer’s responsibility.
Q: How can I track my order?
A: Once your order ships, you will receive a tracking number by email. You can use it to monitor delivery progress.
3. Returns & Refunds
Q: What is your return policy?
A: You can request a return within 28 days of receiving your order, as long as items are unused, in original condition, and in their original packaging.
Q: How long does it take to get my refund?
A: Refunds are processed within 4–7 business days after we receive and inspect your return. Refunds are issued to your original payment method.
Q: Can I exchange an item?
A: We do not offer direct exchanges. If you want a different product, please return your item for a refund and place a new order.
4. Product & Account Information
Q: Are product colors accurate?
A: We make every effort to display colors as accurately as possible. However, differences in screen settings may cause slight variations.
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to view order history, save shipping addresses, and manage returns more easily.
5. Customer Support
Q: How do I contact customer service?
A: You can reach us at:
- Email: support@ceteda.com
- Working Hours: 8:00 AM – 6:00 PM (Monday–Saturday)
- Address: 1461 Pine St Apt 208, San Francisco, CA 94109, United States