Billing Terms & Conditions

Welcome to Ceteda! These Billing Terms & Conditions explain how we handle orders, payments, and billing on our website. By placing an order, you agree to the following:

1. Payment Methods

  • We accept all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB) and PayPal.
  • Payments must be made in U.S. dollars (USD).

2. Billing Information

  • You agree to provide current, complete, and accurate billing and account details.
  • You must promptly update your account, including your email address and payment method, so we can process your order and contact you if necessary.

3. Pricing & Promotions

  • Prices are subject to change without notice.
  • We may modify or discontinue products at any time without prior notice.
  • Promotional codes or discounts:
    • Must be applied during checkout.
    • Cannot be applied retroactively to previous purchases.
    • Cannot be combined with other offers unless specifically stated.

4. Order Confirmation & Invoicing

  • Order Confirmation: After placing an order, you will receive an email confirming your purchase, billing details, and shipping method. This email serves as your receipt.
  • Invoice: A printed invoice will be included with your shipment, showing itemized charges, shipping costs (if applicable), and discounts applied.

5. Payment Processing

  • Authorization: By submitting payment, you authorize us to charge your selected payment method for the specified amount. All transactions are subject to fraud checks and authorization.
  • Failed Transactions: If payment is declined, we will notify you by email. You must provide an alternative payment method to complete your order.

6. Disputes & Chargebacks

  • Dispute Resolution: If you have an issue with your order, please contact us directly at support@ceteda.com before filing a dispute or chargeback. We are committed to resolving matters promptly.
  • Chargebacks: Unauthorized or unwarranted chargebacks will be investigated. If found invalid, you will be responsible for reimbursing us for the chargeback amount and any related fees.

7. Contact Information

Email: support@ceteda.com
Address: 1461 Pine St Apt 208, San Francisco, CA 94109, United States
Working Hours: 8:00 AM – 6:00 PM (Monday–Saturday)

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